Telecommunications has long been an industry in the news. With the continued explosive growth in the industry, and the internationalization of many markets due to deregulation, the nature of the industry is constantly changing.

Industry metrics vary on the opportunities for this industry, but agree that it will continue to be aggressive in the coming years as untapped corners of the market become the focus for telecommunications companies.

AOI consultants have worked with a range of telecommunication companies, both traditional telephone companies, and third-party vendors in the customer care and billing arena. Further, this experience has been gained not only in the U.S., but also in Europe and the Pacific Rim.

Areas of knowledge and expertise include call detail record usage processing, rating, customer care and billing, and fraud processing.

Principals within AOI have been working in the telecommunications industry for over ten years.